# Resilient and Ready

> REAL WORLD BUSINESS RESILIENCE


## Pages

- [Emergency readiness and response drivers in Healthcare enviroments](https://resilientandready.com/emergency-readyness-and-response-drivers-in-healthcare-enviroments/): LEGISLATION The Regulatory Reform Fire Safety Order (RRFSO) 2005 as amended. *Fire Risk Assessment (as an output from RRFSO) The Health and Safety at Work Act 1974 as amended. Health and Social Care Act 2012 Health and Social Care Act (Regulated Activities) Regulations 2014 The Management of Health and Safety Regulations. The Equality Act 2010. The Provisions and Use of Work Equipment Regulations 1998. NON LEGISLATIVE GUIDANCE & REQUIREMENTS CQC Guidance on HSC Act 2008 (Regulated Activities) Regulations 2014: R17 NHS Health technical memoranda Duty of Care (Tort) Internal Strategy / Policy / Contractual. Local authority and Social services 3rd […]
- [Jason Commentucci](https://resilientandready.com/jason-commentucci/): Jason began his career with Kent Fire and Rescue Service in 1994 at the age of 27. Over a distinguished career spanning several decades, he responded to a wide range of operational incidents—from routine emergencies to complex, high-risk situations. These experiences provided him with a deep understanding of emergency, fire and rescue operations, along with extensive practical expertise in frontline emergency response. Throughout his service, Jason was deployed to various locations across the county, each presenting unique operational challenges and community-specific risks. These diverse postings enhanced his versatility and adaptability as a firefighter. Notably, during his assignment to Kent Fire […]
- [Fire and Emergency Training](https://resilientandready.com/fire-and-emergency-training/): A key component of Emergency Management Understanding the Importance of Fire Safety Training Fire safety training is a fundamental aspect of emergency response management that contributes significantly to creating a secure work environment. The risks associated with fire hazards in the workplace can lead to catastrophic consequences, including injury, loss of life, and considerable property damage. An organisation can face severe ramifications, both legally and financially, if it does not prioritise fire safety training for its employees and staff. Equipping staff with the necessary knowledge and skills to respond effectively to potential fire incidents is essential. Fire safety training equips […]
- [Fire Safety Training](https://resilientandready.com/comprehensive-fire-safety-training-a-key-component-of-emergency-response-management/): A key component of Emergency Management Understanding the Importance of Fire Safety Training Fire safety training is a fundamental aspect of emergency response management that contributes significantly to creating a secure work environment. The risks associated with fire hazards in the workplace can lead to catastrophic consequences, including injury, loss of life, and considerable property damage. An organisation can face severe ramifications, both legally and financially, if it does not prioritise fire safety training for its employees and staff. Equipping staff with the necessary knowledge and skills to respond effectively to potential fire incidents is essential. Fire safety training equips […]
- [What our Clients and Customers say about us](https://resilientandready.com/what-our-clients-and-customers-say-about-us/): This is the feedback we received from clients and customers for a range of training events we carried out 2023/2024 ‘I found it very informative and well structured. I thought there was a great deal of information and it really highlighted areas of concern and ways of managing.’ ‘I thought Mark and Mike had a great delivery and would love to have them back to provide more training….’ ‘I thoroughly enjoyed the training style, there is nothing I can change.’ ‘The training was very informative and gave us a better understanding on what would be required if there was a […]
- [Training Solutions to suit you](https://resilientandready.com/training-solutions-to-suit-you/): At Resilient and Ready, we understand the importance of training and learning in achieving success. That’s why we are dedicated to developing and delivering comprehensive training packages in various formats to cater to your unique needs. Our goal is to provide you with the best outcomes and exceptional value. All our training is developed using a highly collaberative process ensuring we fully understand and allign with your expectations. We firmly believe that in-person, instructor-led training is the most effective way to teach skills. The direct interaction, hands-on experience, and immediate feedback create an engaging and immersive learning environment. However, we […]
- [Emergency Readiness  & Response in Healthcare](https://resilientandready.com/emergency-response-planning-and-training-for-care-homes-and-hospitals/): A Modern Approach to Emergency Readiness and Response in Healthcare. Resilient and Ready has introduced a fresh and forward-thinking approach to managing emergency events within healthcare environments. Traditionally in the UK, healthcare sites and workplaces have relied on designated Fire Marshals or Fire Wardens to fulfil critical safety roles. These roles can typically include: Fire Prevention – Routine Safety Checks – Training and Awareness – Record Keeping – Fire Risk Assessment – Evacuation Management – Communication During Emergencies – Fire Control – Accountability for Staff and Patients. In addition to these responsibilities, healthcare organisations and their senior managers are legally […]
- [Terminology](https://resilientandready.com/terminology/): Like all technical subjects Resilience has its own terminology. To help better understand there usages we include a very simplified Glossary of commonly used terminology Business Continuity Plan (BCP) The recorded outputs (planning documents) generated by a Business Continuity Planning process. The plan ensures that personnel and assets are protected and can function quickly in the event of a Crisis and can recover from their impacts. Business Continuity Planning                 Business continuity planning (BCP) is the process involved in creating a system of prevention and recovery from potential threats to a company, its employees and its customers. Business Continuity Lead                                              […]
- [Emergency Management](https://resilientandready.com/emergency-management/): Emergency management in business, is the managerial function charged with creating the framework within which organisations, businesses and communities reduce vulnerabilities to hazards and cope with emergencies and disasters. Emergency Management is a common term in North America, and to a large extent is an umbrella term for the Emergency Response and Business Continuity functions. Key aspects include: By integrating these elements, businesses can enhance resilience, protect stakeholders, and ensure swift recovery from emergencies.
- [Emergency Responders](https://resilientandready.com/emergency-responders/): (Emergency Response Teams and First Responders) We specialise in developing your site-based and organizational Emergency Response capability. An Emergency Responder is a person with specialised training who is among the first to arrive and provide assistance or incident resolution at the scene of an emergency. Emergency Responders and Emergency Response Teams in the workplace are typically staff members who take on the additional responsibility of responding to an emergency event that impacts the site. Their skillset can vary widely, with a range of responders who may have nocertified training right up to qualified Firefighters, Law Enforcement Officers, Doctors and Nurses. […]
- [Resilience](https://resilientandready.com/resilience/)
- [Iain McBride](https://resilientandready.com/iain-mcbride/): Crisis Communications and Media Expert 35 years of media experience in radio, newspapers and television, and as a head of media, communications lead and communications advisor in the public and charity sectors.​ I have worked in newspapers, radio and television for more than 35 years as a reporter, news editor, producer, news reader and presenter. I’ve also run media training courses and produced corporate videos for Government, councils and businesses for the last 25 years. ​I trained with Thomson Regional Newspapers on the South Wales Echo, the evening newspaper in Cardiff. After that I made the move into radio, joining BBC […]
- [Fire Safety Audit](https://resilientandready.com/fire-safety-audit/): Our Fire Safety specialists are able to carry out Audits and pre-inspections to offer advice to persons responsible for premises which fall under the Fire Safety Order. This may be required to satisfy a business need, an internal audit, an insurance requirement or a legislative need (typically prior to a Fire Authority inspection) A fire safety audit is an examination of the premises and relevant documents to ascertain how the premises are being managed with regards to fire safety. You may also need to demonstrate that you have met the duties required by the Fire Safety Order.   When trying to […]
- [Risk Management](https://resilientandready.com/risk-management/): Businesses face a constant barrage of risk. In fact taking Risk’s in business is the norm, but risks need to be understood and the consequences of any risk becoming a reality should and can be planned for. Risks can range from a minor failure of day-to-day operations through to enterprise level risks, that can have devastating consequences across the entire organisation. Once risks have been identified they must be managed and monitored and if appropriate, responses and mitigations put in placeMany risks can be identified through a process of risk assessment. Some risks are ‘so unusual’ that they are deemed […]
- [Risk Workshops](https://resilientandready.com/risk-workshops/): A Risk Workshop is the bringing together of the key stakeholders in the management of a specific risk, to enable the sharing and discussion of data, concerns, impacts and mitigation’s. This is one of our most valuable products. Once the appropriate stakeholders are together, we work through data and scenarios to help deepen the understanding of a risk, its impacts and possible preventions and mitigations.
- [Risk Analysis](https://resilientandready.com/risk-analysis/): Risk analysis is a technique used to identify and assess factors that may jeopardize the success of a project or achieving a goal within a business environment. It is also helpful in defining preventive measures to reduce the probability of these factors from occurring and identify countermeasures to successfully deal with these constraints when they develop to avert possible negative effects on the competitiveness of the company.
- [Mike Smith](https://resilientandready.com/mike-smith/): Mike has gained extensive Emergency Management experience throughout a long and varied career in the Fire Service.  Within that 33-year career worked in emergency response, as a technical fire safety officer and latterly providing operational support to a larger divisional area, attending larger operational incidents, and commanding a variety of different responses including fires, flooding, road traffic collisions, chemical incidents, and rescues. Mike attended both Operational and Fire Safety courses at the Fire Serive College Moreton-in Marsh Gloucestershire. Also, undertaking written examinations became a Member of the Institute of Fire Engineers (MIFE) and holds an HNC in Fire Safety studies […]
- [Training Packages Demo](https://resilientandready.com/training-packages-demo/): This content is password-protected. To view it, please enter the password below. Password:
- [Cyber and IT Associate](https://resilientandready.com/cyber-and-it-associate/): Our Specialist Associate is an accredited cyber response consultant, with experience of law enforcement, military, and corporate environments. His investigatory background is one of a former New Scotland Yard detective, performing a dedicated and specialist role in cybercrime investigations from 2001. He has appeared in many high-profile criminal and civil cases, and been afforded expert witness status at the Central Criminal Court, and Royal Courts of Justice.In recent years, he has been involved in the design, implementation and security of complicated digital forensic software projects, for law enforcement, military and corporate clients, both domestically and internationally.With his law enforcement background, […]
- [Our Staff](https://resilientandready.com/our-staff/): Mark Fishlock : Director Mike Smith : Director Jason Commentucci : Specialist Associate (Training) Iain McBride : Specialist Associate (Crisis Media) Cyber and IT : Specialist Associate
- [Training and Learning](https://resilientandready.com/learning-and-teaching/): Training and learning, although closely related, have some subtle differences: Training is the giving of information and knowledge in a manner that instructs the trainee. Learning is the process of absorbing that information in order to increase skills and abilities and make use of it under a variety of contexts.
- [Recovery](https://resilientandready.com/recovery/): Under development
- [Anti-Fraud, Bribery and Corruption](https://resilientandready.com/anti-fraud-bribery-and-corruption/): 1. Introduction Resilient and Ready is committed to maintaining honesty and integrity in all its activities. It is also committed to the prevention of fraud, bribery and corruption within Resilient and Ready and to the rigorous investigation of any such allegations. Resilient and Ready will seek to apply appropriate criminal, disciplinary, regulatory and civil sanctions against fraudsters and where possible will attempt to recover any identified losses. Resilient and Ready wishes to encourage anyone that has reasonable suspicions of fraud to report them. All employees, contractors, consultants, vendors and other internal and external stakeholders can be confident that they will […]
- [Modern Slavery](https://resilientandready.com/modern-slavery/): Modern slavery is a violation of an individual’s human rights. It takes various forms such as slavery, servitude, human trafficking and forced labour and has no place in a modern society. The our policy will be reviewed on an annual basis. This document details the steps Resilient and Ready has taken to address modern slavery and is set out under the six headings in keeping with the UK Home Office’s statutory guidance. IntroductionOur policy relates to all employees and suppliers. It is particularly relevant to all those responsible for the employment of staff, or procurement from the supply chain.This statement […]
- [Terms of Business](https://resilientandready.com/terms-of-business/): V3 2025-2026 Supply Of Services by Resilient and Ready Ltd 1. Definitions In this document the following words shall have the following meanings: 2. General 3. The Service 4. Fees 5. Staged and Part Payments 6. Completion and Payment of Fees 7. Customer Obligations To enable Resilient and Ready Ltd to perform its obligations the Customer shall: 8. Resilient and Ready Ltd Obligations 9. Confidentiality & Data Protection a) The transfer is a necessary part of the work undertaken to fulfil the contract or  b) There is a requirement to do so by operation of the law. For example, if […]
- [Legal](https://resilientandready.com/legal-info/): Disclaimer on using this website. The information contained in this website is for general information purposes only. The information is provided by Resilient and Ready and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for […]
- [Website Usage](https://resilientandready.com/website-usage/): Disclaimer on using this website. The information contained in this website is for general information purposes only. The information is provided by Resilient and Ready and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for […]
- [Mark Fishlock](https://resilientandready.com/markfishlock/): Mark’s first steps into ‘emergency response and life safety’ started at the age of 14 when he qualified as an RLSS pool lifeguard. Over the next 2 years he became one of the first UK holders of the new vocational pool and then beach lifeguard qualification, and then progressed into Advance Lifeguarding, Advance Resuscitation and Lifeguarding Teaching. After school he apprenticed in Electronics Engineering (obtaining an HND). Unfortunately this was a career that never satisfied his passion for ‘life safety’ so applied for, and joined the Fire Brigade as a ‘wholetime’ Professional Fire Fighter in 1984.   Serving over 30 […]
- [Fire and Emergency](https://resilientandready.com/fire-response-and-fire-safety/): We are Affiliate Members of the Institute of Fire Safety Managers. With our extensive knowledge of Fire Response and Fire Safety, we are able to offer a wide range of services including: Fire Safety Audits Response Training Staff Fire Safety Training Evacuation Training Inspection Fire Management Plans Fire Policy and Strategy Fire Risk Assessments
- [Planning](https://resilientandready.com/planning/)
- [Individual resilience](https://resilientandready.com/individual-resilience/): Emergency responders know that disasters and emergencies can cause great destruction to infrastructure and damage people’s physical health. It can be challenging for responders to anticipate the behavioral health consequences of disasters for victims and for the responders themselves. This is because the emotional effects of disaster may not be seen in the tangible ways physical injuries might be. Effective coping with disaster has a lot to do with a responder’s individual resilience. What is individual resilience? Individual resilience involves behaviors, thoughts, and actions that promote personal wellbeing and mental health. It refers to a person’s ability to withstand, adapt […]
- [Crisis event types for simulations](https://resilientandready.com/crisis-event-types-for-simulations/)
- [Risk Readiness](https://resilientandready.com/risk/): This process looks at risks and unfolds them into actual impacts. It then builds backwards into prevention, mitigation, response and recovery based on those IMPACTS. ‘Risk is the probability of an outcome having a negative effect on people, systems or assets. Risk is typically depicted as being a function of the combined effects of , the assets or people exposed to hazard and the vulnerability of those exposed elements. It is a future state and not, in itself an analysis of impact or outcomes’ Most risks can be identified through a process of risk assessment and analysis. Some risks are ‘so […]
- [Validation](https://resilientandready.com/validation/): It is critically important to validate all the preparation and pre-planning that the organisation has made. This includes the PRACTICAL APPLICATION of the preparation and pre-planning. A crisis event (or notable business interruption) is a major event for any organisation and it needs to be managed (Commanded) and recovered correctly. One of the most common failiures we see in business response to a Crisis event is not the planning, but that no validation has been undertaken to ensure the plans are usable and the Crisis Team have the skills to enact any actions or requirements.
- [Preparedness](https://resilientandready.com/preparedness/): In this volatile and unpredictable world we, businesses need to be ready for the unexpected. Your key priority will always be safety and security. This includes not just your employees, but those around you (Community) and those affected by your business (Customers, Suppliers, Family, Environment…) Most, if not all, businesses have an obligation to continue servicing customer needs. Failing to meet that obligation can, and does have disastrous consequences. There are some steps that can be taken to make your business ready for the events that may cause your business to be interrupted or stopped and to lessen their impact. […]
- [Response](https://resilientandready.com/response/): Your actions in the earliest stages will have a substantial impact on the overall ability of the business to withstand and recover from disruptive events and crisis’s.
- [Services](https://resilientandready.com/our-services/): Together with out three cornerstones, Preperedness, Response, Validation, we offer a wide range of Business Resilience services including: Resilience review (Scoring) Resilience review (On site assessments) BCP Checking BCP Development & support DRP (IT) Checking DRP (IT) Development & support EAP Checking EAP Development & support  (Playbooks) Improvement planning / policy development Command Training (at all levels to C-suite/Board room) Media and Communications training Active Shooter training Emergency First Responder training (Not 1st aid) Supply chain resilience review Risk management / Enterprise Risk Management(ERM} Resilience data management (Dashboards)
- [Assess your Resilience, Readiness and Response](https://resilientandready.com/assess-your-resilience-readiness-and-response/): Please complete this online assessment of where you are with your journey into Resiliance , readiness and response: This assesment will change based on the answeres you give. For SME this will consist of approximately 15-20 questions, for larger global organisations this may be as many as 75. ALL DATA collected is never shared with third parties and is kept strictly private and confidential. We may anonymize collected data so we can analyse against other industry sectors and general trends. Every question will have a ‘rational’ button to further explain why we ask this question, the standards or references to […]
- [Crisis Simulations](https://resilientandready.com/crisis-simulations/): So, what is a Crisis Simulation? A crisis simulation can take many forms. These range from discussion events, through to tabletops, up to multisite, multi-agency interactive simulations. They can involve small and specific functional teams at a site (e.g. IT, HSE, FE ) or range up to global macro/organizational events involving the Board and the C-suite. Its purpose is to expose the people, plans and processes that you have in place to a crisis event. This is achieved by taking a select group of people through a realistic simulated crisis event. This will expose them and their preplanning to some […]
- [Dashboards](https://resilientandready.com/dashboards/): A data dashboard is a businesses tool used to help track, analyse, and display data, usually to gain deeper insight into the overall well-being of the organisation, a department, or even a specific process. Behind the scenes, dashboards connect all kinds of different metrics, data sources, APIs, and services. They help companies extract relevant information from those sources and display it in user-friendly ways.
- [Contact Us](https://resilientandready.com/contact/): Please feel free to contact us if you need further information, help or advice. We work to, and comply with ,UK data and privacy protection laws (aligned with GDPR)
- [About Us](https://resilientandready.com/about/): Developed by two very experienced Business Resilience and Emergency Management professionals, Resilient and Ready is a new venture to provide the service that we feel other businesses need. Both of the founders originally worked as professional Fire Officers in Kent Fire and Rescue Service UK. They have known each other, and worked together for over 42 years. Each are highly regarded operational managers and had specialisms within the Fire Service that have enabled them to work together to produce the wide range of Services that Resilient and Ready can offer. Their careers after the Fire Service only augmented and increased […]
- [Resilient and Ready](https://resilientandready.com/): A new part of your organisations culture Providing innovative solutions in Emergency Response, Crisis Management, Business Continuity and Recovery. We specialise in developing your businesses ‘Resilience’ and validation through ‘Reality Crisis Simulations‘ that can test and analyse a business’s readiness for crisis or disruption. Our staff have provided these services to a wide range of organisations, from SME to global Blue Chips. Training, Consultancy, Validation and Exercises have been delivered globally and virtually. We provide consultancy and support on policy/planning and/or improving/validating organisations , ,to help business’s keep their staff safe and to maintain operations during a crisis. With over […]
- [Privacy Policy](https://resilientandready.com/privacy-policy/): Who we are Our website address is: https://resilientandready.com. Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. We track website usage using Google […]

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